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RETOURE

You can easily return the products purchased in our online-shop.

A return form is enclosed with your delivery.

The costs for return deliveries must be carried by the orderer. Please note that we must receive your return delivery within the 14-day right to return period. Please also ensure that you use insured shipping when returning the package, as offered e.g. by DHL, DPD or UPS.  

We offer you a 14-day right to return from receipt of the revocation instruction onwards, but not before receipt of the goods. All returns must be paid and dispatched by the orderer. For a return please use the return form, fill in all the necessary information, state the reason for the return and do not forget to include it in your return package. Please send all items of an order that you want to return back to us in one shipment. Be sure to retain the original package delivery receipt with the tracking number for at least six months to facilitate investigations in the rare case of parcel loss. You will find further information on our return conditions enclosed with your parcel.

We will send you a confirmation e-mail as soon as we have received your return delivery. 

Following a successful inspection of your return, we will immediately refund the credit accrued. We will notify you by e-mail of the credit note. The type of refund depends on the previously selected method of payment.The refund automatically ensues to the credit card or PayPal-account specified during the ordering procedure. Please note that the period between our receipt of your returned goods and the refund to your credit card account depends on the company issuing the credit card. This usually takes a few days. If you have paid via payment in advance, please complete the exchange- and return form with your banking information in order to make sure that the credit note can be transferred back to your account. 

If you wish to make use of your right of return, the articles to be returned must be in new, unused condition. Please make sure that all articles are adequately protected during transportation and are returned in new, unused condition, preferably in their original packaging.

Should any of the articles be returned in a used, worn, washed or damaged condition, O1O6 is not obliged to take the articles back. Please also note that the goods must be returned in new, unused condition and with all labels still attached. If the goods have been worn or used, we reserve the right to assert claims for damages which can amount up to 100% of the purchase price. 

Return address: 

O1O6 GmbH
Galileiplatz 1
81679 München

EXCHANGE

You can easily exchange the products purchased in our online-shop.  

An exchange form is enclosed with your delivery.

If you wish to exchange your article, you can return it within the 14-day return period. An exchange is only possible if the item is in stock. Please note that only an article of the same kind can be exchanged into another size or colour. An article cannot be exchanged for a different, completely new one. In this case we ask you to place a new order. When you exchange an article, please complete the exchange from with the desired size and colour as well as with the reason for the exchange. After receipt of your return consignment we will immediately send the article to your delivery address free of charge: 

The postage costs for exchanging articles must be carried by the orderer. Please note that we have to receive your exchange delivery within the 14-day right to return period. Please also ensure that you use insured shipping when returning the package, as offered e.g. by DHL, DPD or UPS.

In order to make an exchange, please use the exchange form; complete the exchange form in full, state the reason for the exchange and do not forget to include it in your return package. Be sure to retain the original package delivery receipt with the tracking number for at least six months to facilitate investigations in the rare case of packet loss. You will find further information on our return conditions enclosed with your packet.

We will send you a confirmation e-mail as soon as we have received your return delivery.

If you wish to make use of your right of exchange, the articles to be returned must be in new, unused condition. Please make sure that all articles are adequately protected during transportation and are returned in new, unused condition, preferably in their original packaging.

Should any of the articles be returned in a used, worn, washed or damaged condition, O1O6 is not obliged to take the articles back. Please also note that the goods must be returned in new, unused condition and with all labels still attached. If the goods have been worn or used, we reserve the right to assert claims for damages which can amount up to 100% of the purchase price.