Shopping is easy and comfortable in our online-shop. Once you have placed a product of our INTELLIGENT URBAN COLLECTION in the shopping basket, you will be guided step by step through the ordering process. After you have placed your order in our online-shop, we will send you an invoice via e-mail.
The maximum order value for your purchase in our online-shop is 2,000 €. Orders are only accepted via our online-shop.
In case any colour, size or an entire article is sold out, it is usually displayed as inactive in our online-shop. In rare cases several customers may simultaneously select one item, which will then be out of stock at the time of ordering. In this case you will receive a notification via e-mail about the unavailability of the article. Unfortunately sold out products cannot be reordered. If an article is available again due to an exchange at a later point in time, we will inform you accordingly via e-mail.
You may cancel your order within the 14-day revocation period. You may do this via e-mail before the article is dispatched. If the article has already been dispatched, you can return it within the 14-day revocation period for free.
If you have any questions, please call +49 89 420950777 or e-mail to firstname.lastname@example.org.
You may revoke your contractual declaration within 14 days in writing (e.g. letter, fax, e-mail) without stating reasons or – if the article has been delivered before the end of this period – by returning the article. The deadline shall commence following the receipt of this notification in text form, but not before the goods have been received by the customer (by repeat orders of similar goods not before receiving the first part of the order) and also not before we have fulfilled our duty of information according to article 246 § 2 in connection with § 1 paragraph 1 and 2 of the Introductory Statue to the Civil Code (EGBGB) as well as our obligations pursuant to § 312g paragraph 1 sentence 1 of the Civil Code (BGB) in connection with article 246 § 3 of the Introductory Statue to the Civil Code (EGBGB). The timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.
Please send the revocation to:
Tel: +49 89 420950777
Fax: +49 89 64 96 97-98
You may use this Widerrufsformular (withdrawal form).
In case of a valid revocation, both parties shall return the goods and services mutually received and any benefit received (e.g. interest) shall be returned. In the event that you cannot return or restore the service and benefits (e.g. benefits of use) received in whole or in part or only in a worse state, you shall be obliged to reimburse us accordingly. You shall only be obliged to compensate us for the deterioration of the item and for benefits obtained to the extent that the benefits or the deterioration is the result of handling the item in a way that exceeds the verification of its properties and functionality. “The verification of the properties and functionality” means testing and trying the respective goods as it is possible and customary in a store, for example. Items that can be shipped as parcels are to be sent back to us at our own risk and your cost.
You have to bear the regular costs of the return if the delivered goods are the goods that were ordered or if, in case of a higher price of the goods at the time of the revocation, you have not yet provided the service in return or a contractually agreed part payment. Obligations to refund payments need to be fulfilled within 30 days. The deadline starts for you at the time you send your revocation declaration or the item, and it starts for us when we receive the declaration or item.
All of the goods dispatched by us are provided with a special security label "Please Note". Should this label be removed we will not refund the purchase price for these goods.